100% Money Back Guarantee

This Refund Policy applies to FlyWP, a product developed and managed by weDevs.

At weDevs, we believe in the value and effectiveness of our products, and we want you to be delighted with your purchase. To ensure that you can make an informed decision, we offer various resources such as live demos, articles, tutorials, documentation, product interface images, detailed descriptions, feature lists, videos, access to social media channels, and hundreds of customer reviews.

We would appreciate your feedback during the refund on how we can improve. At weDevs, we strive to provide the best user experience and empower individuals and enterprises through our WordPress plugins and themes. Our products are designed to deliver the latest development trends and best practices, and we cater to businesses of all sizes. We exist to enhance the web experience with WordPress.

Our ultimate goal is to support your journey towards enduring transformation and success with our products. We provide an array of resources to empower you in making an informed purchase decision. We have plenty of resources to help you learn about our products, such as demos, articles, tutorials, documentation, images, descriptions, feature lists, videos, social media, and customer reviews.

Try Before Buying – Your Peace of Mind

We may offer a trial or demo for our products, allowing you to experience them firsthand before purchasing. We encourage you to examine our platform thoroughly. Our friendly support engineers are available to assist you with any questions. You may reach us by email at [email protected] or by filling out the provided contact form.

100% Money-Back Guarantee

It’s straightforward!

We are confident that you will love our product, which is why we proudly offer a 14-day money-back guarantee. Our commitment is to refund 100% of your payment that FlyWP receives from you.

When you make a payment, our payment processor (Stripe) deducts a standard, non-refundable transaction fee before the funds are sent to us. FlyWP does not receive or keep any portion of this fee. Therefore, should you request a refund within 14 days of your original purchase, we will refund 100% of the payment that we received. The refunded amount will be the total purchase price minus the initial transaction fee retained by Stripe.

Refund Eligibility

• Refunds are applicable only within 14 days of the original purchase date. We are unable to process refunds after this time frame.
• Refund Amount: As stated in our guarantee, your refund will consist of 100% of the funds FlyWP received. This is calculated as your total purchase price less the non-refundable payment processing fees charged by Stripe during the initial transaction.
• For claims on product bugs or malfunctioning, we will do our best to resolve the issue for you first before resorting to a refund.
• We reserve the right to refuse refunds to clients who act in bad faith or misuse our services.

Our refund policy does not apply to products purchased at a discounted price or during promotional campaigns. We do not offer refunds for product upgrades, renewals, or customizations.

In such cases, the decision of weDevs is final.

Resolving Product Issues

If you encounter any product bugs or malfunctions, we recommend reporting them to our Technical Support Team by creating a ticket before considering a refund. The team will work diligently to resolve the issue.

Policy for Automatic Payments

To ensure uninterrupted service and access to the latest updates and features for FlyWP, subscriptions are set to renew automatically.

Please note that a valid subscription is required to receive updates and maintain access to the service. If your subscription expires, you may lose access to your managed servers and product features.

When you purchase any product through Credit/Debit cards or PayPal, you authorize automatic renewals by default. You have the ability to turn off auto-renewal from your account dashboard at any time.

If you do not cancel automatic payments from your account, your subscription will be renewed, and your account will be charged automatically. We do not offer refunds for renewal payments. Please ensure you cancel automatic payments from your account if you do not wish to renew your license.

While we recommend keeping auto-renewal active to ensure uninterrupted service and access to the latest product updates, you retain full control to disable this feature from your account dashboard at any time.

Customer Support and Refund Requests

Our expert team is always here to assist you. If you meet the refund criteria, you can request your refund through our contact form or by emailing [email protected]. We will handle your request promptly.

Non-Refundable Scenarios

The following scenarios are considered non-refundable:

• Unauthorized Use or Licensing Violations: Refunds will not be granted if the product is found to have been used in violation of the end-user license agreement (EULA).
• Promotional or Customized Products: Our refund policy does not cover products purchased at a discounted price or during promotional campaigns. Refunds are not applicable for product upgrades or renewals.
• Expired Timeframe: Refunds will not be issued for requests made after the 14-day timeframe has elapsed from the original purchase date.
• Renewal Payments: Automatic or manual subscription renewal payments are non-refundable.

Refund Process

To initiate a refund request, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at [email protected] with your refund request, providing your purchase information and the reason for the request.
2. Refund Review: Once we receive your request, our team will review it promptly to ensure it meets the eligibility criteria.
3. Refund Processing: Eligible refunds will be processed within two business days. The funds will be returned to the original payment method. The amount refunded will be 100% of the payment FlyWP originally received.

Acceptance of the Refund Policy

By placing an order for our products, you acknowledge that you have read and fully understand our refund policy and agree to its terms and conditions. If you do not agree with our policy, we kindly ask that you refrain from making a purchase.

Updates to the Policy

This Refund Policy may be updated or revised from time to time. Any changes will be communicated through our website. Customers are encouraged to review the policy periodically.

Contact Us

If you have any questions or need assistance, please don’t hesitate to contact our customer support team.

• Contact Email: [email protected]
• Address: 160 Robinson Road #14-04 Singapore Business Federation Centre, SINGAPORE 068914

Thank you for choosing FlyWP. We appreciate your trust in our products.